The most common reason the Bills screen shows no data or no supplier information is that your accounting platform does not share bills and payables data through the integration in a way that Finoya can read.
Not all accounting platforms expose the same data through their APIs. Invoices and income data are almost universally available. Bills, payables, and supplier data are less consistently available across platforms, and some platforms either restrict this data or structure it differently from how Finoya expects to receive it.
This is a known limitation for specific platforms and we are actively working with those platforms to expand what their integrations make available.
Three possible causes
1. Your accounting platform does not provide bills data through its API
Some accounting platforms make bills and accounts payable data available only through their own interface, not through third-party integrations. When Finoya requests this data, the platform either returns nothing or returns it in a format that cannot be parsed reliably.
If this is the cause, the Bills screen will show as empty or zero even though you have bills recorded in your accounting software. This is not a Finoya bug. It is a limitation of what your accounting platform shares externally.
We flag this to users rather than hiding it because an empty screen is more honest than a screen that shows inaccurate numbers.
2. Your bills are recorded differently in your accounting software
Some businesses record expenses as direct bank transactions rather than as bills in the accounts payable section of their accounting software. If this is how your business operates, those transactions are recorded as expenses but not as upcoming payables.
Finoya reads bills from the accounts payable section of your accounting software. Direct expense entries and bank payments that were not first recorded as bills will not appear in the Bills screen, though they will still affect your P&L and expense figures.
If you want the Bills screen to show your upcoming payment obligations accurately, the fix is in your accounting software. Start recording incoming supplier invoices as bills in your accounts payable section before you pay them, rather than recording the payment directly.
3. You genuinely have no outstanding bills
If your business pays all of its suppliers immediately on receipt and does not carry any outstanding payables, the Bills screen will show empty because there are no unpaid bills to display. This is correct behaviour.
You can confirm this by checking your accounting software directly. If your accounts payable balance shows as zero and you have no outstanding bills, the empty screen is accurate.
How to tell which cause applies to you?
What you see in your accounting software | Most likely cause in Finoya |
Bills are recorded in accounts payable and unpaid bills exist, but Bills screen shows empty | Your platform's API does not share bills data. Contact support to confirm. |
Bills are not in accounts payable. Expenses are recorded directly as payments. | Bills are not being entered as payables. Start recording incoming invoices as bills before paying them. |
Accounts payable balance is zero and no unpaid bills exist in accounting software | The empty screen is correct. You have no outstanding bills. |
Bills exist and are in accounts payable, some data shows but supplier name is blank | Your platform shares partial data. Supplier name field is not available through the API for your platform. |
What we are doing about platform-level limitations
When a platform expands its API to include bills or supplier data, Finoya picks it up automatically at the next sync without any action required from you.
If you are affected by this limitation, contact support and tell us which accounting platform you use. User reports about which platforms are causing this issue help us prioritise which platform data gaps to address first.
Tip If the Bills screen is empty for your account and you want to confirm whether it is a platform limitation or a data entry issue, open support chat and tell us your accounting platform. We can check whether your platform is one where this limitation is known and give you a specific answer rather than asking you to troubleshoot further. |