Finoya has two versions of the Ask Noya assistant. They look similar but they work from different data sources and are suited to different types of questions. Understanding the difference helps you use the right version and get better answers.
The core difference
| Ask Noya | Ask Noya Premium |
Who can use it | All users: SME owners and accountants | Accountants only |
Data source | Calculated dashboard summaries (totals, scores, ratios, forecasts) | Raw transaction-level data from the accounting platform |
Where data is stored | Pre-calculated results database | Structured transaction database |
Best for | Understanding your financial position, trends, forecasts, and ratios | Deep transaction analysis, client advisory preparation, root cause investigation |
Access via | Ask Noya in left navigation or from any dashboard page | Ask Noya Premium in the For Accountants section of the left navigation |
Conversation history | Saved and accessible any time | Saved and accessible any time |
Usage limit | Unlimited | Unlimited |
Why two versions exist
Ask Noya for all users works from the calculated summaries that Finoya generates from your financial data. Things like your cash flow health score, your 30-day projected inflows, your total overdue invoices, and your burn rate. These summaries are fast to query and give accurate answers to position and trend questions.
But they are summaries. They aggregate and pre-calculate. When an accountant needs to know exactly which five transactions caused a spike in operating expenses in October, or wants to compare a client's payment collection behaviour across individual invoices over 18 months, the summarised data is not detailed enough.
Ask Noya Premium connects directly to the raw structured transaction data. Every individual invoice, every line item, every payment, every expense record. This is the same data an accountant would work through manually if they were doing a deep financial review. Noya Premium makes that level of detail queryable through conversation.
When to use Ask Noya
• You want to understand your current cash flow position
• You want to know why a metric like health score or gross margin changed
• You are planning ahead and want to see forecast scenarios
• You want a quick summary of what needs attention this week
• You are in a client meeting and want to pull up high-level context quickly
When to use Ask Noya Premium
• You need to identify which specific transactions are driving a trend
• You are preparing a detailed advisory brief for a client
• You want to analyse payment patterns across individual customers
• You need to understand supplier concentration at the transaction level
• You are investigating a discrepancy that is not explained by the dashboard summaries
• You want to compare a client's financial behaviour in granular detail across periods
How to access Ask Noya Premium
Ask Noya Premium is available to accountants only. It appears in the For Accountants section at the bottom of the left navigation menu, visible when you are inside a client account.
You must have a client account open to use Ask Noya Premium. It cannot be accessed from the multi-client dashboard overview screen. Navigate into a specific client account first, then select Ask Noya Premium from the navigation.
Note Ask Noya Premium queries are specific to the client account you have open. If you want to ask questions about a different client, navigate back to the multi-client dashboard, open that client's account, then access Ask Noya Premium from there. |
Can SME owners access Ask Noya Premium?
No. Ask Noya Premium is an accountant-only feature because it provides access to raw transaction data, which requires the professional context of an accountant-client relationship to use responsibly and effectively.
SME owners using Finoya directly have access to the full Ask Noya experience, which is designed to give business owners clear, actionable answers without requiring transaction-level data literacy.
Will the two versions eventually merge?
Yes. The product roadmap includes merging Ask Noya and Ask Noya Premium into a single unified assistant that can intelligently route questions to the appropriate data source based on what is being asked. When that happens, users will not need to choose which version to use. Noya will work it out from the question.
This article will be updated when that change is released.