Understanding what Noya can and cannot do well saves you time and helps you ask better questions. Noya is a financial data assistant, not a general-purpose AI. It is specifically built around your business numbers and will give you its most accurate, most useful answers when your questions are grounded in that data.
What Ask Noya can answer well
Questions about your current financial position
• What is my cash flow health score and what is driving it?
• How much cash do I have and how long will it last at this burn rate?
• What is my gross profit margin this month compared to last month?
• What is my working capital position right now?
Questions about invoices and bills
• Which invoices are overdue and by how long?
• Which customers owe me the most money?
• What bills are coming due in the next 30 days?
• Am I at risk of any cash shortfalls given what is owed to me versus what I owe?
Questions about trends and changes
• Why did my cash flow score change since last week?
• How have my sales compared across the last three months?
• Is my burn rate increasing or decreasing over time?
• What has changed in my receivables position since last month?
Questions about forecasts and planning
• What does my cash position look like in 30, 60, and 90 days?
• What is my projected runway based on current spending?
• How would hiring one more person affect my 90-day cash position?
• What happens to my forecast if my biggest customer pays late?
Questions about ratios and performance
• What is my net profit margin and is it healthy?
• How does my burn rate compare to my revenue?
• What are my accounts receivable and accounts payable totals?
What Ask Noya cannot answer
What you ask | Why Noya cannot answer it |
What is the tax I owe this year? | Noya is not a tax advisor and does not have access to tax lodgements, deductions, or jurisdiction-specific tax rules. |
How does my business compare to competitors? | Noya has no access to external data or other businesses. Industry benchmarking is coming in a future release. |
Can you look up the current interest rate on business loans? | Noya cannot access the internet or live external data of any kind. |
What is the best accounting software for my industry? | Noya is not a general business advisor and cannot recommend products or services outside Finoya. |
Can you calculate my GST or VAT obligations? | Tax calculation requires jurisdiction-specific rules and access to tax codes. Noya does not handle tax compliance. |
Can you send a payment reminder to my customer? | Noya is read-only. It cannot take actions in your accounting software, send emails, or trigger external processes. |
What happened to a specific transaction from three years ago? | Noya works from calculated summaries. Individual transaction lookups require Ask Noya Premium, which is available to accountants. |
Can you update my invoice terms? | Noya cannot write data back to your accounting software. It reads only. |
Tip If Noya gives you a response that feels generic or unhelpful, it is usually because the question is either outside its data scope or too broad for it to give a specific answer.
Try making the question more specific and grounded in a metric or time period. Instead of 'how is my business doing?' try 'why did my net profit margin change this month compared to last month?' The second version gives Noya a data point to anchor its answer. |
When Noya gets something wrong
Noya is in beta. It will occasionally give an answer that is imprecise, misinterprets the question, or draws a conclusion that does not quite fit your situation. When this happens:
• Try rephrasing the question with more specific details
• Check whether the data it references matches what you see on the relevant dashboard screen
• If the answer seems genuinely inaccurate rather than just imprecise, use the feedback option or contact support
The most common source of inaccurate answers is a sync that has not run recently. If your accounting software has had significant activity since the last weekly sync, Noya is working from data that does not yet reflect those changes. The Sync On date in your top bar tells you when data was last refreshed.