The Invoices screen gives you a complete view of all outstanding invoices your business is owed. It reads directly from your accounting software and presents the data in a way that makes it easy to identify which invoices need attention without running separate reports.
What you see at the top of the screen
Two summary cards sit at the top of the Invoices screen:
• Total Outstanding Invoices: the full value of all invoices you are currently owed that have not yet been paid, across all customers.
• Total Overdue Invoices: the subset of that total where the due date has already passed. This number and its percentage change are the most important figures on this screen.
Both cards show a percentage change compared to the prior period. A rising overdue balance is one of the strongest negative signals in your Cash Flow Health score. Collecting overdue invoices is usually the fastest way to improve your financial position without generating new sales.
The invoice table
Below the summary cards, the invoice table lists each outstanding invoice with the following information:
• Client name
• Invoice number
• Date the invoice was posted
• Original due date
• Invoice amount
The table shows invoices in date order. Use this table as your regular debtor management tool. Instead of pulling reports from your accounting software, open this screen and work through any invoices that are past their due date.
How to respond to overdue invoices
Your response should be proportionate to how long the invoice has been outstanding. A 3-day overdue invoice is usually an oversight. A 30-day overdue invoice is a pattern that requires a different conversation.
Days overdue | Suggested response |
1 to 7 days | A friendly reminder by email referencing the invoice number and amount. Most late payments at this stage are a simple oversight. |
8 to 21 days | A direct follow-up email or call. Be specific about the invoice number, amount, and the number of days outstanding. |
22 to 45 days | A formal overdue notice. Consider pausing further work for that client until the account is cleared. |
Over 45 days | Formal recovery steps may be appropriate. Consider whether the client relationship is viable given their payment history. |
Using Ask Noya from the Invoices screen
The Noya Says panel on the right side of the screen automatically analyses your current receivables position. It identifies concentration risk (where one client accounts for a disproportionate share of your overdue balance) and flags the invoices that represent the highest collection priority.
The Quick Actions below the panel give you one-click access to the most relevant questions about your invoices, such as which invoices should be prioritised for collection, what the cash flow impact of collecting 20% of overdue invoices would be, and which clients have consistent non-payment patterns.
What does not appear on this screen
The Invoices screen only shows invoices that have been raised in your accounting software. Revenue that you have received without a corresponding invoice, cash sales recorded directly as income, or work delivered but not yet invoiced will not appear here.
This is the most important data quality habit for this screen: raise your invoices the same day work is delivered or at a fixed weekly cadence. The closer your invoicing is to real time, the more accurate your outstanding balance and your Cash Flow Health score will be.